Contact Us

We’re here to help with orders, products, shipping, returns, and privacy questions.

Last updated: October 24, 2026

How we can help

Let’s make it easy.

Please include your order number and the email address used at checkout when contacting us about an existing order. This helps our team locate your order accurately.

Before you contact us

For delivery questions, please review your shipping confirmation and tracking details first.
For a return request, contact us within 30 calendar days after delivery.
For product questions, include the product name or a link to the item.

We respond during customer service hours and aim to assist as promptly as possible. We may request additional information to verify an order or support request.

Company Details

Official business information

Brand NameVelarden™

Legal Company NameHubei Dashuang Sports Technology Co., Ltd.

OwnerCheng Sizhe

Business AddressUnit 3, 2nd Floor, No. 33-4, Houjiuwanfang Erchun, Jiang'an District, Wuhan

Customer Support Emailservice@velarden.com

Customer Support Phone+86 132 3704 3774

Customer Service Hours8:00 AM – 10:00 PM Daily