Shipping Policy
Shipping Policy
A transparent overview of processing, dispatch, delivery, and tracking.
Last updated: October 24, 2026Order journey
01 · Payment confirmed
Your order enters our processing queue after successful payment confirmation.
02 · Processing
Orders are typically processed and dispatched within 7 business days.
03 · In transit
Standard U.S. shipping usually takes 10–15 business days after dispatch.
04 · Delivered
Tracking updates are provided when available from the carrier.
Shipping details
| Processing time | Within 7 business days after payment confirmation. |
|---|---|
| Standard U.S. delivery | Usually 10–15 business days after dispatch. |
| Tracking | Tracking information is sent when available. Carrier scans may take time to appear after dispatch. |
| Address accuracy | Please ensure your delivery address is complete and accurate before submitting your order. We may not be able to change an order after it enters processing. |
| Delays | Delivery estimates are not guarantees and may be affected by carrier operations, weather, customs, holidays, or other circumstances outside our control. |
Company Details
Official business information
Brand NameVelarden™
Legal Company NameHubei Dashuang Sports Technology Co., Ltd.
OwnerCheng Sizhe
Business AddressUnit 3, 2nd Floor, No. 33-4, Houjiuwanfang Erchun, Jiang'an District, Wuhan
Customer Support Emailservice@velarden.com
Customer Support Phone+86 132 3704 3774
Customer Service Hours8:00 AM – 10:00 PM Daily