Shipping Policy

Shipping Policy

A transparent overview of processing, dispatch, delivery, and tracking.

Last updated: October 24, 2026

Order journey

01 · Payment confirmed

Your order enters our processing queue after successful payment confirmation.

02 · Processing

Orders are typically processed and dispatched within 7 business days.

03 · In transit

Standard U.S. shipping usually takes 10–15 business days after dispatch.

04 · Delivered

Tracking updates are provided when available from the carrier.

Shipping details

Processing time Within 7 business days after payment confirmation.
Standard U.S. delivery Usually 10–15 business days after dispatch.
Tracking Tracking information is sent when available. Carrier scans may take time to appear after dispatch.
Address accuracy Please ensure your delivery address is complete and accurate before submitting your order. We may not be able to change an order after it enters processing.
Delays Delivery estimates are not guarantees and may be affected by carrier operations, weather, customs, holidays, or other circumstances outside our control.

Company Details

Official business information

Brand NameVelarden™
Legal Company NameHubei Dashuang Sports Technology Co., Ltd.
OwnerCheng Sizhe
Business AddressUnit 3, 2nd Floor, No. 33-4, Houjiuwanfang Erchun, Jiang'an District, Wuhan
Customer Support Emailservice@velarden.com
Customer Support Phone+86 132 3704 3774
Customer Service Hours8:00 AM – 10:00 PM Daily