Frequently Asked Questions

FAQ

Clear answers for a more confident shopping experience.

Last updated: October 24, 2026

When will my order ship?

After payment confirmation, orders are typically processed and dispatched within 7 business days.

How long does standard shipping to the United States take?

Standard U.S. shipping usually takes 10–15 business days after dispatch. Delivery timing may vary due to carrier operations, weather, customs, or destination location.

What is your return window?

You may request a return within 30 calendar days after delivery. Items must meet the return conditions in our Return & Refund Policy.

When will I receive my refund?

After a return is approved, refund processing is usually completed within 5–10 business days. Your bank or payment provider may require additional time to post the refund.

How can I contact customer support?

Email service@velarden.com or call +86 132 3704 3774, daily from 8:00 AM to 10:00 PM.

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